Shipping

🚚 Shipping & Returns

📍 Local Pick-Up (Rockhampton, QLD)

If you’re local to Rockhampton, you can select Free Local Pick-Up at checkout.
We’ll email you as soon as your order is ready to collect 💛

🇦🇺 Australia-Wide Shipping

We ship Australia-wide from Rockhampton, QLD.

1. Orders are packed and dispatched within 2–3 business days
2. Dispatch days exclude weekends & public holidays
3. Tracking is emailed once shipped (check junk/spam just in case)

Shipping Rates

1. Standard Shipping: $9.99
2. Express Shipping: $15.95
3. FREE Standard Shipping on orders over $140
4. Discounted Express ($8) on orders over $140

📦 Shipping Protection (Optional – $3)

For extra peace of mind, you can add Shipping Protection at checkout.

1. Covers parcels that are lost or damaged in transit
2. Follows Australia Post Terms & Conditions
3. Highly recommended for orders over $100

Once parcels leave us, we’re unable to take responsibility for delays, loss, or damage unless Shipping Protection is selected at checkout.

👉 Check current Australia Post delays here:
auspost.com.au/service-updates

🔁 Free Return Guarantee (Optional – $3)

Australian orders only

Want extra flexibility? You can opt into our Free Return Guarantee at checkout.

How it works:

1. Add the Free Return Guarantee for $3 at checkout
2. Email us within 14 days of receiving your order
3. Once approved, we’ll email you a prepaid return label
4. Print it at home or show it at AusPost and they’ll print it for you

Please note:

1. Only available if selected at checkout
2. Not available on sale items

🌎 International Shipping (New Zealand)

We currently ship to New Zealand 

• Estimated delivery: 7–14 business days (excluding customs delays)

Rates:

1. $22 – Standard (no signature, no insurance)
2. $30 – Express (signature required, no insurance)

🧾 Customs, Duties & Taxes

International customers are responsible for any customs duties, VAT, or import taxes charged by their country.

These fees are set by customs authorities and are outside our control.
We’re unable to mark parcels as “gift” or “sample”.

📬 Tracking, Delays & Lost Parcels

If your parcel appears delayed or hasn’t arrived:

1. Please contact Australia Post directly
2. They offer tracking help, live chat, and enquiry options

👉 auspost.com.au/help-and-support

Once a parcel has left us, we’re unable to assist with delays or losses unless Shipping Protection was added at checkout.