Shipping

🚚 Shipping & Returns

📍 Local Pick-Up (Rockhampton, QLD)

If you’re local to Rockhampton, you can select Free Local Pick-Up at checkout.
We’ll send you an email as soon as your order is ready to collect 💛

🇦🇺 Australia-Wide Shipping

All orders are shipped from Rockhampton, QLD.

• Orders are packed and dispatched within 2–3 business days
• Dispatch days exclude weekends & public holidays
• Tracking is emailed once your order has been sent (check junk/spam just in case)

Shipping Rates

• Orders over $130AU : $0 standard shipping fee
  
• Standard: $9.99
• Express: $15.95

📦 Bamboo Care+ ($6)

For a little extra peace of mind, you can add Bamboo Care+ at checkout.

Includes:

• Shipping Protection
• Free Return Guarantee (Australian orders only)

What this covers:

• Parcels lost or damaged in transit
• Handled in line with Australia Post terms & conditions

We recommend this for orders over $100.

Once your parcel leaves us, we’re unable to take responsibility for delays, loss, or damage unless Bamboo Care+ has been selected.

👉 You can check current Australia Post updates here:
auspost.com.au/service-updates

🔁 Free Return Guarantee (Australia Only)

How it works:

• Add Bamboo Care+ at checkout
• Email us within 14 days of receiving your order
• Once approved, we’ll send you a prepaid return label

You can print it at home or show it at AusPost and they’ll print it for you.

Please note:

• Only available if Bamboo Care+ is selected at checkout
• Not available on sale items

🌎 International Shipping (New Zealand)

We currently ship to New Zealand 🇳🇿

Estimated delivery: 7–14 business days (excluding customs delays)

Rates:

• $22 – Standard (no signature, no insurance)
• $30 – Express (signature required, no insurance)

🧾 Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, or import taxes.

These are set by your country’s customs authorities and are outside our control.
We’re unable to mark parcels as “gift” or “sample”.

📬 Tracking, Delays & Lost Parcels

If your parcel is delayed or hasn’t arrived:

Please contact Australia Post directly — they’ll be able to assist you fastest.

👉 auspost.com.au/help-and-support

Once your parcel has left us, we’re unable to assist with delays or loss unless Bamboo Care+ has been added at checkout.