Shipping
๐ Shipping & Returns
๐ Local Pick-Up (Rockhampton, QLD)
If youโre local to Rockhampton, you can select Free Local Pick-Up at checkout.
Weโll send you an email as soon as your order is ready to collect ๐
๐ฆ๐บ Australia-Wide Shipping
All orders are shipped from Rockhampton, QLD.
- Orders are packed and dispatched within 2โ3 business days
- Dispatch days exclude weekends & public holidays
- Tracking is emailed once your order has been sent (check junk/spam just in case)
Shipping Rates
- Orders over $130AU : $0 standard shipping fee
- Standard: $9.99
- Express: $15.95
๐ฆ Bamboo Care+ ($6)
For a little extra peace of mind, you can add Bamboo Care+ at checkout.
Includes:
- Shipping Protection
- Free Return Guarantee (Australian orders only)
What this covers:
- Parcels lost or damaged in transit
- Handled in line with Australia Post terms & conditions
We recommend this for orders over $100.
Once your parcel leaves us, weโre unable to take responsibility for delays, loss, or damage unless Bamboo Care+ has been selected.
๐ You can check current Australia Post updates here:
auspost.com.au/service-updates
๐ Free Return Guarantee (Australia Only)
How it works:
- Add Bamboo Care+ at checkout
- Email us within 14 days of receiving your order
- Once approved, weโll send you a prepaid return label
You can print it at home or show it at AusPost and theyโll print it for you.
Please note:
- Only available if Bamboo Care+ is selected at checkout
- Not available on sale items
๐ International Shipping (New Zealand)
We currently ship to New Zealand ๐ณ๐ฟ
Estimated delivery: 7โ14 business days (excluding customs delays)
Rates:
- $22 โ Standard (no signature, no insurance)
- $30 โ Express (signature required, no insurance)
๐งพ Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, or import taxes.
These are set by your countryโs customs authorities and are outside our control.
Weโre unable to mark parcels as โgiftโ or โsampleโ.
๐ฌ Tracking, Delays & Lost Parcels
If your parcel is delayed or hasnโt arrived:
Please contact Australia Post directly โ theyโll be able to assist you fastest.
๐ auspost.com.au/help-and-support
Once your parcel has left us, weโre unable to assist with delays or loss unless Bamboo Care+ has been added at checkout.
