Shipping

Bamboo Sleeps offer Pick up locally in Rockhampton or ship anywhere in Australia.

Your items will be shipped out within 2-3 business the day after receiving the order.

You will receive your tracking number when your order has been full-filled if you pop your email address in the order, please check your junk/spam folder too.

Bamboo Sleeps takes no responsibility for delays or lost parcels caused by Australia Post or their affiliates.

Australian Shipping

We offer $3 shipping protection that follow Australia Post Terms & Conditions. If your order is over $100 we highly recommend you choose this option, as we don't take responsibility for loss or damage from Australia Post.

For any Australia Post updates that could impact the shipping time of your order, please refer directly to Aus Post at: https://auspost.com.au/service-updates

$12 : For all standard shipping orders

$16 : For all express shipping orders

Free Shipping on all orders over $80

$9 : Discounted Express Shipping when $80 or more spent

We Now Offer : Free Return Guarantee – Simple Steps

Here’s how it works:

1. Opt-In at Checkout : Add the Free Return Guarantee for just $3 when completing your purchase.

2. Request a Return : If you need to return a item, email us within 30 days of your order date.

3. Chat and Approve : We’ll confirm your return meets our checklist requirements and give you two options for your exchange. Once approved, we’ll email you a prepaid shipping label (for Australian orders only).

4. Print or Show the Label

• If you have a printer, print the label and attach it to your package.

• No printer? No problem! Show the emailed label at any Australia Post outlet, and they’ll print it for you.

Important Notes

• The prepaid label is only free if you opted for the $3 guarantee at checkout.

• If you didn’t opt-in, you won’t qualify for this option

PLEASE NOTE THIS ITEM CANNOT BE USED FOR SALE ITEMS WHICH ARE NOT ELIGIBLE FOR RETURNS.

NZ & USA Shipping

International Shipping typically takes 7-14 days to arrive excluding any time for customs entry.

International Express + No Signature - $22 - no insurance, no signature required at time of delivery
International Express + Signature - $30 - no insurance, signature required at time of delivery

TAXES, IMPORT AND DUTY FEES

Bamboo Sleeps is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur. We are unable to mark orders as “gift” or “sample” to lessen duty charges.

I think my order is lost with Australia Post.

Oh no! The best way to deal with this is to directly contact the courier as they will have further information.

Please visit: https://auspost.com.au/help-and-support, there is an enquiry, online chat or call option.

Australia Post will directly keep you updated if they open up an enquiry.

Once your parcel leaves us we take no responsibility of delayed, lost or damaged items through Australia Post as you can imagine this is out of our control.