Shipping policy

🚚 Shipping & Returns

Local Pick-Up – Rockhampton

If you're local to Rockhampton, you can select free local pick-up at checkout. We'll let you know when your order’s ready to collect.

Australia-Wide Shipping

We ship anywhere in Australia. Orders are packed and shipped within 2–3 business days after your order has been placed (excluding weekends & public holidays).
Tracking is sent via email – please check your junk/spam folder just in case.

💌 Shipping Options:

  • Standard Shipping: $9.99
  • Express Shipping: $15.95
  • Free Standard Shipping on orders over $140
  • Discounted Express ($8) on orders over $140

📦 Shipping Protection – Optional Add-On ($3).

Add Shipping Protection at checkout for peace of mind. This follows Australia Post Terms & Conditions and is highly recommended for orders over $100.

We can’t take responsibility for lost or damaged parcels once they leave us unless Shipping Protection is selected.

Check current AusPost delays here: auspost.com.au/service-updates

🔁 Free Return Guarantee (Optional at Checkout) Australian Orders Only.

Want extra flexibility? For $3, you can add our Free Return Guarantee at checkout. If something’s not quite right (excluding sale items), your return postage is covered.

How It Works:

  1. Opt in for $3 when checking out
  2. Email us within 30 days of receiving your order
  3. We’ll confirm your return meets the checklist and send you a prepaid return label
  4. Print it at home, or just show it at AusPost and they’ll print it for you

Only available if you opted in at checkout. Not available for sale items.

🌎 International Shipping (NZ)

We offer Express International Shipping to New Zealand. Delivery time is typically 7–14 business days, excluding customs processing.

  • $22 – Standard, no signature (no insurance)
  • $30 – Express, signature required (no insurance)

📋 Customs, Duties & Taxes

You are responsible for any customs, VAT, or import fees. These vary by country.
We cannot mark parcels as "gift" or "sample" to avoid these charges.

📬 Tracking & Lost Parcel Help

If your parcel hasn’t arrived or seems delayed:

Once your parcel leaves us, we’re not liable for delays or lost parcels unless Shipping Protection was added at checkout.