Shipping policy
๐ Shipping & Returns
Local Pick-Up โ Rockhampton
If you're local to Rockhampton, you can select free local pick-up at checkout. We'll let you know when your orderโs ready to collect.
Australia-Wide Shipping
We ship anywhere in Australia. Orders are packed and shipped within 2โ3 business days after your order has been placed (excluding weekends & public holidays).
Tracking is sent via email โ please check your junk/spam folder just in case.
๐ Shipping Options:
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Standard Shipping: $9.99
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Express Shipping: $15.95
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Free Standard Shipping on orders over $140
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Discounted Express ($8) on orders over $140
๐ฆ Shipping Protection โ Optional Add-On ($3).
Add Shipping Protection at checkout for peace of mind. This follows Australia Post Terms & Conditions and is highly recommended for orders over $100.
We canโt take responsibility for lost or damaged parcels once they leave us unless Shipping Protection is selected.
Check current AusPost delays here: auspost.com.au/service-updates
๐ Free Return Guarantee (Optional at Checkout) Australian Orders Only.
Want extra flexibility? For $3, you can add our Free Return Guarantee at checkout. If somethingโs not quite right (excluding sale items), your return postage is covered.
How It Works:
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Opt in for $3 when checking out
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Email us within 30 days of receiving your order
- Weโll confirm your return meets the checklist and send you a prepaid return label
- Print it at home, or just show it at AusPost and theyโll print it for you
Only available if you opted in at checkout. Not available for sale items.
๐ International Shipping (NZ)
We offer Express International Shipping to New Zealand. Delivery time is typically 7โ14 business days, excluding customs processing.
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$22 โ Standard, no signature (no insurance)
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$30 โ Express, signature required (no insurance)
๐ Customs, Duties & Taxes
You are responsible for any customs, VAT, or import fees. These vary by country.
We cannot mark parcels as "gift" or "sample" to avoid these charges.
๐ฌ Tracking & Lost Parcel Help
If your parcel hasnโt arrived or seems delayed:
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Contact Australia Post directly: auspost.com.au/help-and-support
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They offer tracking help, live chat, and enquiry options.
Once your parcel leaves us, weโre not liable for delays or lost parcels unless Shipping Protection was added at checkout.