🔁 Returns & Exchanges

You’ve got 30 days from receiving your order to request a return or exchange.

To get started, just email me at bamboosleeps@gmail.com with your order number and what you’d like to return, I’ll guide you from there.

✅ Before emailing, please check:
1. Items are unworn, unwashed, no marks and in original condition
2. Tags are still attached
3. It’s within 30 days of receiving your order
4. The item isn’t a sale or discounted PJ (they’re final sale)
5. You’ve got your order number or receipt handy

💌 When you email, please confirm that your return meets all of the above so I can get it approved quickly.

If you added the $3 Free Return Guarantee at checkout:

I’ve got you covered! You’ll receive a prepaid return label if your return is approved.

No printer? No worries, just show the email at AusPost and they’ll print it for you.

Only valid if you opted in at checkout. Not available for sale items. For Australian Orders Only.

If you didn’t select the Return Guarantee:

You can still return your item, but you’ll need to cover postage yourself. Use any trackable shipping method, just hang onto the tracking number.

Once we’ve confirmed your return meets the checklist ✅, you can choose one of the following:

Option 1 – Quick Exchange

Place a new order for your preferred item (so you don’t miss out on stock). I’ll also give you a discount code to use in a email. Once we receive your return, I’ll refund the original item.

Option 2 – Store Credit

Wait until your return is processed, and I’ll send you a credit note to use whenever you’re ready.

Oh no! Please email us with your order number and clear photos of the issue. I'll sort it for you quickly.

Sale items are final and not eligible for return or exchange

Any discounted PJ sales (e.g. Boxing Day, Birthday, Black Friday) are unable to be returned or exchanged as they are final sale pjs.

Returns must meet our checklist or they’ll be sent back to you

We offer store credit only (no refunds unless faulty), unlike big retailers, we don’t build extra costs into our pricing to cover returns. We design in small, limited batches to keep things thoughtful and prices fair, so every return impacts how much we can offer other customers 💛

We want you to love what you wear. Our sizing support, product details, and community feedback are here to help you choose well the first time - and if not, we’re still here to make it right.

I'm so proud to run Bamboo Sleeps in a way that’s conscious & considered and your support allows me to keep doing that.

Thanks for choosing to back small, thoughtful, sustainable pjs. That’s something we think you’ll feel amazing about, too.